This Agreement constitutes an official offer by Compass Moving Company ("Contractor") to
enter into a moving services agreement with any individual or legal entity ("Client") under the
following terms and conditions.

1.1. The Contractor agrees to provide transportation services for furniture, equipment, and other
items ("Cargo") to the address specified by the Client. The Client agrees to compensate the
Contractor for the services rendered.
1.2. A standard move includes typical household items such as furniture and boxes. Items
excluded from standard service (requiring prior agreement and potentially additional charges)
include gym equipment, large appliances, oversized or heavy items, antiques, fragile items, and
complex assemblies that require specialized skills or tools.

2. Terms of Service

2.1. Services are billed hourly. A minimum of 3 hours is charged per job.
2.2. The final rate is agreed upon in advance and confirmed via email from the Contractor. This
confirmation email serves as an attachment and integral part of this Agreement.
2.3. Billing time starts upon crew arrival and ends after unloading and any required reassembly.
2.4. Packing materials and standard disassembly/reassembly are included in the service rate. For
moves over 35 miles between locations, a return trip charge may apply, as agreed and
documented via email.

3. Responsibilities of the Parties

3.1. Contractor Responsibilities:

3.2. Client Responsibilities:

• Provide an accurate list of items, addresses, and stops;
• Ensure clear access to items being moved;
• Make timely payment for services rendered;
• Secure parking at each location. If not arranged, the Contractor will park legally at the

nearest available space, potentially affecting time and distance;

• Reserve elevator access where applicable.

3.3. If the Client underreports the volume of items and not all items fit into the truck, the Contractor may:

• Make additional trips, time permitting and if no subsequent jobs are scheduled;
• Or complete one trip and inform the Client that remaining items must be moved

separately. In such cases, the Contractor bears no responsibility for partial completion of the move.

4. Payment Terms

4.1. To reserve the scheduled time and date, the Client must pay a non-refundable deposit. If the
Client cancels or changes the job without prior agreement, the deposit is forfeited. If rescheduled
with available time, no additional deposit is required.
4.2. The deposit applies toward the final service cost. If the Client forgets to apply it at job
completion, it may be refunded within 3 business days upon request to the company
representative.
4.3. Full payment is due upon job completion unless otherwise agreed in writing.
4.4. For cash payments, the Client is responsible for providing the exact amount. Change may not
be available.
4.5. After the minimum 3 hours, time is billed in 15-minute increments.

5. Limitations of Liability

5.1. The Contractor is not liable for damages to items not properly protected if the Client refused
protective packaging.
5.2. The Contractor is not responsible for damages resulting from force majeure (e.g., rain, snow,
road closures) if the Client chooses to continue the move.
5.3. The Contractor is not responsible for:
• Delays due to lack of elevator reservation;
• Extended carry distance due to lack of parking;
• Traffic or road-related delays.
5.4. The Contractor’s total liability is limited to the amount paid for the services.

6. General Provisions

6.1. Payment for services constitutes full acceptance of the terms of this Agreement.6.2. The Contractor may cancel service if false or misleading information is provided.
6.3. Any concerns or requests during the move must be promptly communicated to the foreman
or company manager. Failure to do so implies the matter was not significant to the Client.
6.4. Contractor vehicles are commercial trucks with high clearance. Travel routes may be limited
by road restrictions (e.g., low bridges, tunnels, truck bans), which may affect distance and
estimated arrival time.
6.5. The Contractor reserves the right to take photo or video documentation before, during, or
after the move to support claims resolution.
6.6. The Contractor does not transport prohibited items (e.g., firearms, ammunition, narcotics,
live animals, gas tanks). If discovered, services are terminated immediately, the deposit is
forfeited, and time worked is billed.
6.7. If the work site presents unsanitary or hazardous conditions (e.g., human or animal waste,
foul odors, pest infestations, or any other condition posing a health risk), the Contractor reserves
the right to refuse service. Deposit is forfeited and a minimum 3-hour charge applies.

7. Safety Requirements

7.1. Moving environments are inherently hazardous.
7.2. The Client must keep children away from the work area. Repeated violations allow the
Contractor to pause or cancel services.
7.3. If safety is compromised and the Client fails to resolve it, services will be terminated. Time
worked is still billable (minimum 3 hours).
7.4. Pets must be secured away from work areas. The Client bears all liability for pet-related
incidents.
7.5. Only the Contractor's crew may enter the truck. If unauthorized persons enter, the
Contractor waives liability for damages.
7.6. Before loading, the Client may inspect the truck’s interior with the foreman’s approval.
7.7. After unloading, the Client must inspect the truck for forgotten items.
7.8. The Client must inspect their belongings for damage or missing items before the crew leaves.
7.9. Damage claims are only accepted if reported and documented (photo/video) before the
crew’s departure. Payment for services implies full acceptance and no further claims.
7.10. If the Client instructs the crew to move items through narrow doorways or stairwells despite
warnings, and damage occurs (e.g., scratches, dents, marks), the Contractor is not liable.

8. Governing Law and Dispute Resolution

8.1. This Agreement is governed by the laws of the Commonwealth of Pennsylvania.
8.2. Any disputes shall be resolved exclusively in the courts located in the County of Philadelphia,
Pennsylvania.