This Agreement constitutes an official offer by Compass Moving Company ("Contractor") to
enter into a moving services agreement with any individual or legal entity ("Client") under the
following terms and conditions.

1.1. The Contractor agrees to provide transportation services for furniture, equipment, and other
items ("Cargo") to the address specified by the Client. The Client agrees to compensate the
Contractor for the services rendered.
1.2. A standard move includes typical household items such as furniture and boxes. Items
excluded from standard service (requiring prior agreement and potentially additional charges)
include gym equipment, large appliances, oversized or heavy items, antiques, fragile items, and
complex assemblies that require specialized skills or tools.

2. Terms of Service

2.1. Services are billed hourly. A minimum of 3 hours is charged per job.
2.2. The final rate is agreed upon in advance and confirmed via email from the Contractor. This
confirmation email serves as an attachment and integral part of this Agreement.
2.3. Billing time starts upon crew arrival and ends after unloading and any required reassembly.
2.4. Packing materials and standard disassembly/reassembly are included in the service rate.
For moves over 35 miles between locations, a return trip charge may apply, as agreed and
documented via email.
2.5. The standard rate includes loading from a house, apartment, or condominium located on the
first or second floor, or from a two-story house. If the crew must carry items to or from a third
floor, an additional fee may apply. If a duplex apartment is located on the second floor of a
building, its second level is considered the third floor. Therefore, this is classified as a third floor
and may incur an additional fee. Basements are not counted when calculating floors. If loading
or unloading takes place in a multi-story apartment building and the unit is above the first floor,
and if large items do not fit in the elevator, the Contractor may either leave the items at the
address or charge an additional fee for stair carry service.

3. Responsibilities of the Parties

3.1. Contractor Responsibilities:

• Provide services in a safe and professional manner;
• Supply a functional vehicle and necessary moving equipment;
• Take reasonable measures to protect Client property.

3.2. Client Responsibilities:

• Provide an accurate list of items, addresses, and stops;
• Ensure clear access to items being moved;
• Make timely payment for services rendered;
• Secure parking at each location. If not arranged, the Contractor will park legally at the nearest
available space, potentially affecting time and distance;
• Reserve elevator access where applicable.

3.3. If the Client underreports the volume of items and not all items fit into the truck, the Contractor may:

• Make additional trips, time permitting and if no subsequent jobs are scheduled;
• Or complete one trip and inform the Client that remaining items must be moved separately. In
such cases, the Contractor bears no responsibility for partial completion of the move.

4. Payment Terms

4.1. To reserve the scheduled time and date, the Client must pay a non-refundable deposit. If
rescheduled with available time, no additional deposit is required. However, the date can only be
rescheduled once. Any subsequent rescheduling will require a new deposit payment.
4.2. The deposit applies toward the final service cost. If the Client forgets to apply it at job
completion, it may be refunded within 3 business days upon request to the company
representative.
4.3. Full payment is due upon completion of services unless otherwise agreed in writing by both
parties. The Company reserves the right, at its sole discretion, to request advance payment
equal to the minimum billable time (e.g., three hours) prior to the start of any work.
Such a request does not imply prejudice or discrimination but reflects a standard commercial
practice in the moving industry, intended to ensure mutual commitment and scheduling
efficiency. This advance payment will be applied toward the final bill.
This provision complies with applicable consumer protection laws, including those of
Pennsylvania (PUC regulations), and is equally valid in other states such as New Jersey, New
York, Delaware, and Maryland, unless local regulations require otherwise.
4.4. For cash payments, the Client is responsible for providing the exact amount. Change may
not be available.
4.5. After the minimum 3 hours, time is billed in 15-minute increments

5. Limitations of Liability

5.1. The Contractor is not liable for damages to items not properly protected if the Client refused
protective packaging.
5.2. The Contractor is not responsible for damages resulting from force majeure (e.g., rain, snow,road closures) if the Client chooses to continue the move.
5.3. The Contractor is not responsible for:
• Delays due to lack of elevator reservation;
• Extended carry distance due to lack of parking;
• Traffic or road-related delays.
5.4. The Contractor’s total liability is limited to the amount paid for the services.

6. General Provisions

6.1. Payment for services constitutes full acceptance of the terms of this Agreement.
6.2. The Contractor may cancel service if false or misleading information is provided.
6.3. Any concerns or requests during the move must be promptly communicated to the foreman
or company manager. Failure to do so implies the matter was not significant to the Client.
6.4. Contractor vehicles are commercial trucks with high clearance. Travel routes may be limited
by road restrictions (e.g., low bridges, tunnels, truck bans), which may affect distance and
estimated arrival time.
6.5. The Contractor reserves the right to take photo or video documentation before, during, or
after the move to support claims resolution.
6.6. The Contractor does not transport prohibited items (e.g., firearms, ammunition, narcotics,
live animals, gas tanks). If discovered, services are terminated immediately, the deposit is
forfeited, and time worked is billed.
6.7. If the work site presents unsanitary or hazardous conditions (e.g., human or animal waste,
foul odors, pest infestations, or any other condition posing a health risk), the Contractor reserves
the right to refuse service. Deposit is forfeited and a minimum 3-hour charge applies.
6.8. The Contractor does not guarantee that reassembled furniture will match factory condition.
Repeated disassembly and reassembly may weaken joints or cause cosmetic damage.

7. Safety Requirements

7.1. Moving environments are inherently hazardous.
7.2. The Client must keep children away from the work area. Repeated violations allow the
Contractor to pause or cancel services.
7.3. If safety is compromised and the Client fails to resolve it, services will be terminated. Time
worked is still billable (minimum 3 hours).
7.4. Pets must be secured away from work areas. The Client bears all liability for pet-related
incidents.
7.5. Only the Contractor's crew may enter the truck. If unauthorized persons enter, the
Contractor waives liability for damages.
7.6. Before loading, the Client may inspect the truck’s interior with the foreman’s approval.
7.7. After unloading, the Client must inspect the truck for forgotten items.
7.8. The Client must inspect their belongings for damage or missing items before the crew
leaves.
7.9. Damage claims are only accepted if reported and documented (photo/video) before the
crew’s departure. Payment for services implies full acceptance and no further claims.
7.10. If the Client instructs the crew to move items through narrow doorways or stairwellsdespite warnings, and damage occurs (e.g., scratches, dents, marks), the Contractor is not
liable.

8. Governing Law and Dispute Resolution

8.1. If the Contractor delivers items to a storage facility, the crew will comply with that facility’s
rules, including not blocking doors or elevators.
8.2. Items will be wrapped in protective blankets during transport. Blankets are removed upon
unloading unless the Client has purchased them in advance or informs the foreman.
8.3. After unloading into storage, the Contractor is not responsible for the condition or security of
the items.
8.4. If the Contractor picks up items previously placed in storage by another company, it is not
liable for their condition.
8.5. The Contractor does not assemble furniture that was previously disassembled unless
requested. If so, the Client must provide assembly instructions. If instructions are not provided
or damage is likely, the Contractor may decline assembly. The Contractor is not responsible for
damage to previously disassembled items or for restoring original condition.

9. Code of Conduct and Respect for Personnel

9.1. Zero Tolerance for Abusive Behavior
The Company maintains a zero-tolerance policy for any form of aggressive, abusive, or
disrespectful behavior directed at its employees, including movers, foremen, managers, and
other representatives. This includes, but is not limited to:
• profane or obscene language,
• shouting, threats, or intimidation,
• sarcastic, demeaning, or provocative remarks,
• unjustified attacks on workers' professionalism,
• any actions causing reputational harm to the Company or its staff.
9.2. Right to Cease Services Immediately
If, during the provision of services — including upon arrival at the premises — any employee of
the Company is subjected to abusive or disrespectful conduct from the Client, the Company
reserves the right to immediately cease all services and vacate the premises. In such a case, the
deposit is non-refundable, and the Company bears no further obligations to the Client under this
agreement.
9.3. Reputational and Legal Consequences
The Company reserves the right to take appropriate measures to protect its reputation, including
gathering evidence (video/audio recordings, witness statements, etc.) and pursuing legal action
in cases of slander, defamation, harassment, or verbal abuse.

10. Governing Law and Dispute Resolution

10.1. This Agreement is governed by the laws of the Commonwealth of Pennsylvania.10.2. Any disputes shall be resolved exclusively in the courts located in the County of
Philadelphia, Pennsylvania.
10.3. Duty to Mitigate Damages
Pursuant to Restatement (Second) of Contracts §350, the Client must provide the Contractor a
reasonable opportunity to remedy any alleged damage before seeking legal action or replacing
the item. Failure to do so may result in the forfeiture of any compensation claims.
See: Myers v. Robert Lewis Seigle, Inc., 751 A.2d 1182 (Pa. Super. Ct. 2000).
10.4. Good Faith Requirement
Under §205 of the same Restatement, both parties must act in good faith. Failure to disclose
damage or withholding notice from the Contractor constitutes a breach of this obligation.
10.5. Evidence Limitations Under Pennsylvania Law
As per Pennsylvania Rule of Civil Procedure 4011, any evidence of damage that was not made
available for inspection prior to repair or replacement may be deemed inadmissible in court.
10.6. Regulatory Disclosures and Liability under Pennsylvania Law
“Information for Shippers” Form (52 Pa. Code § 31.121)
In accordance with 52 Pa. Code § 31.121, the carrier is required to provide the Client with a
written form outlining:
• the estimated cost of the move;
• the method of payment (by weight, mileage, or hourly rate);
• the carrier’s level of liability.
The Client must review and sign the inventory list before loading begins and must report any
visible damage upon delivery.
10.7. Limitation of Carrier Liability
By default, the carrier operates under Released Value Protection, which limits liability to $0.60
per pound per article. The Client has the option to request Full Value Protection for an additional
charge, which provides:
• repair of damaged items;
• replacement of lost or destroyed items;
• or cash reimbursement for the item's full value.

11. Non-Discrimination and Equal Service Statement

The Contractor maintains a zero-tolerance policy regarding any form of discrimination. We are
committed to providing services to all Clients without exception, regardless of race, gender, age,
religion, nationality, ethnicity, sexual orientation, or any other protected characteristic.
All staff members, including movers, foremen, and administrative personnel, are required to
complete periodic training on diversity, inclusion, respectful communication, and professional
conduct. These training efforts are designed to uphold high service standards and ensure that all
Clients are treated equally and fairly.
Discriminatory behavior or language by Clients toward our staff will not be tolerated and may
result in immediate termination of service without refund.